You have the right to cancel your order within fourteen days without providing a reason.
The cancellation period begins after receiving the written notice but not before the recipient receives the item (for repeat orders of the same items, not before receipt of the first part of the delivery).
In order to exercise your right of cancellation, you must inform:
PROnatur24 Handels e.U.
T +43 5574 24010
with a clear explanation (ex: a letter sent by the post, an e-mail, or phone call) of your decision to cancel the order or – if the item is provided to you before the end of the 14 days – by sending the item back. You can use our sample withdrawal form for this, even though it is not mandatory. You can also fill in and send us the cancellation explanation on our website (https://pronature24.com/cancel-order). Use this option and we will immediately send you a confirmation (by e-mail, for example) of the receipt of such a cancellation. To preserve the cancellation period, it is enough to inform us of your use of the right to cancellation before the cancellation period has expired.
Regarding the right of cancellation for excepted item groups
Services, hygienic articles, perishable goods of everyday use, cut-to-length goods and products made on behalf of the customer. If a return is nevertheless carried out, we will decide per product whether the return with value reduction and appropriate repayment accept or the product must be disposed of without repayment.
Results of the cancellations
When you cancel an order, we refund all payments that we have received from you, including shipping costs (except additional costs arising from you choosing a shipping method other than the cheapest standard shipping that we offer) immediately and within fourteen days from the day that we receive notice of your cancellation. We refund you using the same payment method that you used for the original transaction, unless something different was agreed with you; you will not be charged any fees because of this refund under any circumstances. We can refuse to refund you until we have received the returned goods.
Returning the items
You have to return or deliver the items immediately and up to fourteen days after receiving the cancellation notice or items to us:
PROnatur24 Handels e.U.
The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. Based on our own experience in practice, we recommend choosing an insured and traceable return form with tracking number. Please note: Carriage forward returns are not accepted. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
No delivery to packing stations
If an order is nevertheless placed with a packing station, this leads without change of the delivery address to the automatic cancellation / return. Details see terms and conditions.