CANCELLATION TERMS / WITHDRAWL

You have the right to cancel your order within fourteen days without providing a reason.

The cancellation period begins after receiving the written notice but not before the recipient receives the item (for repeat orders of the same items, not before receipt of the first part of the delivery).

In order to exercise your right of cancellation, you must inform:

PROnatur24 Handels e.U.
Kirchstraße 9/1
6922 Wolfurt
Austria
T +43 5574 24010
info@pronature24.com

with a clear explanation (ex: a letter sent by the post, an e-mail, or phone call) of your decision to cancel the order or – if the item is provided to you before the end of the 14 days – by sending the item back. You can use our sample withdrawal form for this, even though it is not mandatory. You can also fill in and send us the cancellation explanation on our website (https://pronature24.com/cancel-order). Use this option and we will immediately send you a confirmation (by e-mail, for example) of the receipt of such a cancellation. To preserve the cancellation period, it is enough to inform us of your use of the right to cancellation before the cancellation period has expired.

» To the online form for cancelling orders

» Download the “Withdrawal of the order” form (.pdf)

Regarding the right of cancellation for excepted item groups

Social services, health services, hygienic items, perishable goods for mass consumption, as well as products made especially for the customer.

Results of the cancellations

When you cancel an order, we refund all payments that we have received from you, including shipping costs (except additional costs arising from you choosing a shipping method other than the cheapest standard shipping that we offer) immediately and within fourteen days from the day that we receive notice of your cancellation. We refund you using the same payment method that you used for the original transaction, unless something different was agreed with you; you will not be charged any fees because of this refund under any circumstances. We can refuse to refund you until we have received the returned goods.

Returning the items

You have to return or deliver the items immediately and up to fourteen days after receiving the cancellation notice or items to us:

PROnatur24 Handels e.U.
Kirchstraße 9/1
6922 Wolfurt
Austria

The period is respected if you dispatch the goods before the fourteen days have expired. You must put the immediate costs to send the goods back. Please note: Carriage forward returns are not accepted. You must only pay for any depreciation of the items if this loss in value can be traced back to unnecessarily handling by you after examining the quality, properties, and functions of the items.