Cancellation terms / withdrawl

You have the right to cancel your order within fourteen days without providing a reason.

The cancellation period begins after receiving the written notice but not before the recipient receives the item (for repeat orders of the same items, not before receipt of the first part of the delivery).

In order to exercise your right of cancellation, you must inform:

Webdeals Shops GmbH
Team PROnatur24
Holzbodenweg 6
AT- 6858 Schwarzach
info@pronature24.com

with a clear explanation (ex: a letter sent by the post, an e-mail, or phone call) of your decision to cancel the order or – if the item is provided to you before the end of the 14 days – by sending the item back. You can use our sample withdrawal form for this, even though it is not mandatory. You can also fill in and send us the cancellation explanation on our website (https://pronature24.com/cancel-order). Use this option and we will immediately send you a confirmation (by e-mail, for example) of the receipt of such a cancellation. To preserve the cancellation period, it is enough to inform us of your use of the right to cancellation before the cancellation period has expired.

» To the online form for cancelling orders

» Download the “Withdrawal of the order” form (.pdf)

Regarding the right of cancellation for excepted item groups

Services, hygienic articles, perishable goods of everyday use, cut-to-length goods and products made on behalf of the customer. If a return is nevertheless carried out, we will decide per product whether the return with value reduction and appropriate repayment accept or the product must be disposed of without repayment.

Results of the cancellations

When you cancel the order, we refund all payments we have received from you, including delivery costs (except for the additional costs resulting from the fact that you have chosen a different method of delivery than the cheapest standard delivery offered by us). This does not include charges due to the means of payment you have chosen. If the payment service provider through which you have made your payment (PayPal, credit card, etc.) does not refund the charges incurred during the purchase, we have the right to deduct these charges from the amount of the refund. In the case of digital goods, this refund may be made immediately, but must be paid back no later than fourteen days from the date on which we receive notification of your cancellation of this contract. For all other goods, the repayment period is the same, but begins on the day we receive your return. This means that we may refuse to refund until we have received the cancelled goods from you. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

Automatic revocation / return

In the event of a withdrawal, please return the goods to us. The costs of the return shipment are to be borne by the customer. Automatic returns are equivalent to a withdrawal and are handled identically. Automatic revocation includes:

  • non-acceptance of the order/delivery, or
  • non-delivery by the parcel service commissioned, or
  • no collection of the goods from the parcel shop (if available) despite corresponding information by the parcel service or parcel tracking link. (Explanation: the parcel service commissioned is required by us to carry out a door-to-door delivery. However, due to challenging, aggravating issues in parcel delivery, this doorstep delivery can no longer be guaranteed today (e.g. driving bans, stopping bans, traffic, staff shortages, etc.) and therefore the customer confirms with the order the willingness to collect the parcel also from the parcel shop of the parcel service).

Returning the items

You have to return or deliver the items immediately and up to fourteen days after receiving the cancellation notice or items to us:

PROnatur24 Handels e.U.
Kirchstraße 9/1
AT- 6922 Wolfurt

The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs and responsibility for returning the goods, including automatic returns. Based on our own experience in practice, we recommend that you choose an insured and traceable form of return with a tracking number. Please note: Goods returned freight collect will not be accepted. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

In the event of cancellation due to non-acceptance of the package, you must inform us in writing within 24 hours, otherwise the delivery will automatically be deemed accepted and any claim for reimbursement by Webdeals Shops GmbH will not apply.

We process returns with high priority, on average within 48 hours on working days after receiving the canceled products. If within 2 weeks after your return there is no communication on our part to process the return, it is the responsibility of the customer to inquire about the status of the processing and to initiate a package tracking with the service provider of the package posting. If the canceled order is not delivered within 4 weeks of being placed, any right to a refund from Webdeals Shops GmbH expires.

No delivery to packing stations

If an order is nevertheless placed with a packing station, this leads without change of the delivery address to the automatic cancellation / return. Details see terms and conditions.